I need to cancel my enrollment.
Did you mean to purchase a different class? Or decide this class just isn’t for you? Contact us before the session starts and we will issue a full refund and cancel your enrollment for the class.
I’m already 2 weeks into my class, can I cancel?
Things happen (family crisis, illness, work, etc.). We cannot refund a class that is currently in session. However, if you need to drop a class for personal reasons, please contact us and we may allow you to retake the class during a different session. You will always have access to the lessons when enrolled in a class, but your access to the teacher gets shut off at the end of each session. So if you wish to retake the class so you can communicate with the teacher, we will do our best to make that happen.
I purchased an EQU Online Class Gift and I would like to return it for a refund.
Unfortunately, due the anonymous nature of the gift code given out as part of your gift purchase, we have no way to verify your gift code hasn’t been used already or invalidate it for future purchases. At this time, all EQU Online Class Gift purchases are final and non-refundable.