EQ Academy Student Cancellation Policy
Refunds will be processed based on your date of cancellation. The cancellation fees below apply to cancelling all or part of your registration. To cancel, please contact our office at 419-352-1134 during business hours.
- Until Wednesday, April 24, 2024: No cancellation fee
- April 25 – May 1, 2024: 50% cancellation fee
- During event: No refunds are available
Unfortunately, Electric Quilt cannot refund payment if cancelled after the event has begun, in cases of no-shows, or if a student has been asked by a staff member to leave because he/she was not following our COVID-safety protocols.
If you become ill and/or are experiencing COVID-19 symptoms at any time, please contact our office.
Refunds normally show up on your account within 3-5 business days.
EQ Academy Event Cancellation Policy
The Electric Quilt Company (EQ) reserves the right to cancel this event, or an individual class, due to low enrollment or other circumstances which would make the event non-viable.
If EQ cancels the event or class, students will be given a full refund.
EQ At Home Online Classes
Our goal is for you to enjoy and be able to watch the videos and take the class, so we are happy to work with you. However, once a video stream has begun, you forgo the right to a refund. If you are unable to watch the videos, or prior to watching a video, are not completely satisfied with the class, please contact our Customer Service team within 14 days of purchase to determine how we may help.